Quality policy

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Each of the PrimParts employees take care to all goods and services offered to our customers was at the highest level. We only have original equipment and parts of well-known brands, we do not have alternatives.

For new parts and equipment :

- Each time after received the equipment or parts from our supplier we check to see if the product arrives to us without any damage.

- We check if parts delivered to us are appropriate, fully functional and operational, and have all the necessary parts to further installation

- Before we ship parts or machines to our customers we check again all the features of the product and the parts numbers

- Packaging is done using materials proper for the type of shipment and content of package. The goods are placed in a boxes that prevents from movement of the parts and protects from damage during transportation.

- We send delivers with a proven courier, and the packages are insured.

For parts and equipment used:

- Qualified personnel receive and evaluate the unit before service

- In case of having by customer a warranty the next step is inspection of received equipment to check the condition of part or machine and checking if there was mechanical damage or defect covered by the warranty .

-If we don’t have the necessary parts to repair in our warehouses, repair time is extended by the time when we receive them from our supplier.

- The customer is immediately informed of the estimated time of repair and costs valuation. In case of a written or e-mail approval of the service conditions by the customer PrimParts immediately start the repair procedure

- In case of an extension or shortening of the repairs time each time the customer is informed. Delays may occur because time to wait for the parts needed for repair. In situations the delay will occur through no fault of PrimParts repair time will be extended without any consequences.

- Before we ship parts or machines to our customers we check again all the features of the product and the parts numbers

- Packaging is done using materials proper for the type of shipment and content of package. The goods are placed in a boxes that prevents from movement of the parts and protects from damage during transportation.

- We send delivers with a proven courier, and the packages are insured.